Category Archives: Frequently Asked Questions

Q. What Is A Wireless Policy and Why Do I Need One?

A. In today’s business environment, wireless technology plays a very important role that allows your employees to efficiently and effectively communicate.  Whether your company uses flip phones, mobile phones, tablets, air cards, or hotspots, a comprehensive corporate wireless policy will address and document the responsibilities of the end users.  Creating a standard for number portability, […]

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Q. Wireless phone share plans vs traditional rate plans – which are better?

A. Both wireless share plans and traditional rate plans can be used in cost-saving measures for your organization. The better plan option is revealed when an analysis of the average usage is performed for the users within your company.  Many organizations do not take the time to perform this analysis themselves and opt for recommendations […]

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Q. I’ve heard that “hotspots” enabled on smart phones can reduce my wireless costs. Is this true and if so how?

A. While hotspots can reduce wireless costs by $20 – $45/month compared to a conventional “aircard” , you have to be aware that not all hotspots are created equal.  This feature can be enabled on many phones, however, enabling it on certain carriers’ equipment can come with some limits such as accessing the Internet or […]

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Q. With all of the offerings out there in communications such as traditional legacy PBX’s, Hybrid PBX’s, Hosted VoIP, desktop softphones, voice over WiFi, mobility, Unified Communications, Unified Messaging, etc, how do I know what will work and be the most cost effective for my company for now and the future?

A. While it may seem a daunting task to sift through all the information out there regarding communications technology, your research will pay off when you see what this technology can do for your business.  As technology evolves more and more rapidly, more and more pieces of technology that we use now will inevitably be […]

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Q. I feel that I’m being taken advantage of by my telecom vendors since I don’t have any telecom experience. Should I hire an employee to handle these issues or a consultant?

A. Many organizations utilize our services because they have little-to-no intimate knowledge of the telecommunications industry or the more recent technology. Since this industry is complex and ever-changing, even the experts struggle to stay current with devices, trends, software and more. In turn, we see businesses continue to use older services and out-dated equipment due […]

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Q. I’m using a Telecom Expense Management (TEM) and/or Mobile Device Management (MDM) software solution to manage my telecommunications expenses. Why do I need a consultant?

A. While TEM and MDM software can help to manage communication costs, they are only as good as the personnel using them. Vendors will typically sell software packages to organizations outlining the cost-savings, but what they fail to identify is the additional commitment required to make the software truly successful.  RAK Consulting, Inc. can fill […]

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Q. How does RAK Consulting determine the best solution for their clients’ telecom needs?

A. RAK Consulting, Inc evaluates our clients’ needs based on their current telecom expenditures as well as the future of the company.  We research our clients, review every possible option that would suit their needs and collect the pros, cons, and cost-savings (or lack there of) of each option available.  In the end, we provide […]

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